Frequently Asked Questions (FAQ)
Please tell me about WinWholesale.
WinWholesale, Inc. is privately-held company, headquartered in Dayton, Ohio, with nearly 600 wholesale supply companies in the U.S. that are connected by a shared commitment to opportunity, initiative and pride in performance. These companies are the heart of WinWholesale, Inc.
In the group are companies conducting business-to-business wholesale distribution of plumbing and heating supplies; industrial pipes, valves and fittings; heating, ventilation, air conditioning and refrigeration equipment; electrical equipment; industrial and commercial fastening hardware; waterworks and utility supplies; and domestic, commercial and industrial pumps.
Portland Winair Co. is proud to be a WinWholesale company.
Why should I do business with Portland Winair Co.?
PortlandWinair Co., founded in 1974, has grown to be a leading wholesale distributor with the reputation of providing world-class products and the best service in the region. As a locally owned and operated business, with the backup of the major distribution network of WinWholesale Inc., you are assured of financial stability, rapid credit approvals, available inventory and expert professional service and support.
Our customers have:
- Industry experts to assist in finding the best solutions for their customers
- Free delivery
- Unlimited inventory
- Heat loss and heat gains calculations
- Engineering consultation
- Computerized order entry system
- Emergency same day delivery
- Access to an ecommerce application at my.winwholesale.com (to register, go to https://my.winwholesale.com).
- The most competitive pricing in the industry
Does Portland Winair sell to homeowners?
Per State and Federal regulations, we are prohibited from selling equipment to anyone other than licensed contractors. However, if a homeowner wishes to contact us for a recommendation of licensed contractors in their area, we are pleased to do so.
What geographic area does Portland Winair serve?
Portland Winair serves all of Connecticut and parts of New England and the tristate area including Massachusetts, Rhode Island, New York and Vermont. Please call our toll-free number to discuss your specific needs and requirements @ 1-800-622-0001.
What form of payment do you accept?
Cash, Check, American Express, Discover, Visa, Mastercard and WinWholesale Commercial Account.
For the WinWholesale credit card, click on the link www.winwholesale.com and follow the instructions on filling out the form. You will then receive a WinWholesale card that you can use at any Win company. This card will work anywhere in the country with any of the Win companies.
What is Portland Winair’s credit policy?
PortlandWinair Co extends open account privileges to all qualified applicants in accordance with, and in support of, the Equal Credit Opportunity Act and the Fair Credit Reporting Act. The ECOA prohibits Portland Winair from discriminating against applicants on the basis of race, color, religion, national origin, sex, marital status, age (the applicant must have the capacity to enter into a binding contract), because all or part of the applicant’s income derives from any public assistance program, or because the applicant has, in good faith, exercised any right under the Consumer Credit Protection Act.
If you become delinquent, there might be valid reasons. If so, please discuss this with us we will do our best to work out some way to be of assistance. Your support and good will are important to us and we look forward to serving you for many years.
What is Portland Winair’s Sales Tax Policy?
Under the law as a wholesale distributor, it is our responsibility to collect sales and use taxes. It is understood that a Portland Winair customer may be exempt from paying sales and use taxes, or that they may be allowed to pay these taxes directly to the appropriate jurisdiction. For Portland Winair not to bill and collect appropriate taxes, we must have a valid exemption certificate on file.
If you have a valid blanket type sales and use tax exemption, or you pay state or local government taxes directly to them, please supply a copy of the certificate to us to avoid any billing issue. If you do work for a tax exempt organization and that exemption can be passed on to you for transactions, you must have a valid exemption certificate, also specifically worded for that purpose. Please provide that certificate to Portland Winair at the time you place an order.
Please be aware that if your bill does not include taxes and then we determine that we do not have a valid certificate, Portland Winair must bill the appropriate sales or use tax retroactively.
Note: A license to collect sales tax is not the same thing as a tax exemption. Any valid certificate will contain words like, or similar to, “exemption,” “exempt,” “for re-sale,” “pay directly to,” or “non-taxable.” If you have any questions concerning your taxable status, please contact your state or local taxing authority.
How can I place my order?
Online, in person or by telephone.
When I place an order, is it in stock?
Generally yes. And, in rare occasions when a requested item(s) is(are) not in stock, we have access to multiple resources to expedite your request.
When can I expect my delivery?
Portland Winair offers next day delivery and we make every attempt to accommodate your requested delivery time. We also have same day delivery for emergencies.
Do you charge for deliveries?
There is no charge for deliveries.
Do you deliver to job sites?
Do you offer NATE programs?
Yes. Portland Winair is a North American Technician Excellence (NATE) recognized training provider. Check out our web site training section and sign up to receive our monthly flyer.
Will Portland Winair assist in System Design and LEED (Leadership in Energy and Environmental Design) projects?